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  • Full Fat Baking | Celebration Cakes | Chunky Cookies | Custom Cake Toppers | Vegan & Non-Vegan Baked Goods

    SHOP NOW CELEBRATION CAKES (OR 'JUST BECAUSE I CAN' CAKES) IF YOU'RE GOING TO EAT CAKE, you MAY AS WELL DO IT PROPERLY t he bizz Here, you'll find the BEST custom cakes, cupcakes, cookieS , personalised cake toppers & ICED BISCUITS. Vegan options available for all items. Everything (apart from the big cakes) is available for UK wide delivery straight to your door or for collection. FFB is based in Romsey, Hampshire so cakes (& everything else) can be collected from HQ or delivered within a 45min radius. t he baker Hi! I'm Kat! And I'm the Owner, Baker, Decorator, Photographer, Sales Director, Accountant etc etc of this little small business of mine. Everything at Full Fat Baking is everything I would personally love to bake & eat (but try very, VERY hard not to). I love anything cute and colourful that punches you in the face with flavour so I hope you enjoy everything here as much as I do. Thanks for clicking on the link to get here! ​ Enjoy :) GET COOKIES DELIVERED Cookies available for UK Wide Delivery straight to your door! SHOP ALL SHOP ALL We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. 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We don’t have any products to show right now. Get your cake-spiration Our cakes are available for collection in Romsey, Hampshire or for local delivery. Get in touch for info & to request a quote or to order. GET IN TOUCH SEE MENU GALLERY The Bento The perfect cake for 2-4 people From £37.50 The 6 inch Ideal for 12-14 servings From £60.50 The 8 inch Perfect for larger groups with 26-40 servings From £86.50 The 10inch Square Easy to portion and serves 30-50 From £124.50 The Tiered Cake Serves any number of guests From £98.75 The Custom Shape Can serve any number of guests Price dependent on complexity The Tray Cake 1 cake layer topped and decorated with buttercream of your choice. Available in 10inch square or 30x40cm rectangle. Serves up to 45 From £48 The Classic Cupcake Made in boxes of 6, 12, 24. Perfect for any occasion From £20 The Simple Topper Made in boxes of 6, 12, 24. Perfect for any occasion From £20 The Custom Topper Cupcakes with custom toppers made to fit any theme From £35 CUSTOM CAKE TOppers Cake toppers made to order and personalised to make your event extra special. Available for UK wide delivery SHOP NOW We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. Safe to say everyone loved the cake!! Both decoration and flavours!! Thank you once again!! 💜 Zak N. I just wanted to email to say a massive thank you! The bento cakes are amazing, they taste just as good as I remember! Everyone also really loved the models of our dogs and the little extras you popped in as well 😊 Ceri B. I just wanted to drop an email to thank you for the amazing cake you made for my daughters birthday! It was exactly how we wanted it to be and everyone thoroughly enjoyed it. It was Delicious! Thank you so very much! Definitely reaching out to you next time we plan a party 🥳😊 Madiha G. Join the Club Join our email list and get access to specials deals and info exclusive to our subscribers! Enter your email here Sign Up Thanks for submitting! @FULL.FAT.BAKING

  • FAQs | Full Fat Baking

    Where can I find the ingredients list for my items? All of our products will come with ingredient labels attached with allergens shown in bold. It is worth noting that all of our products are made in a small, open-plan kitchen that handles all allergens and most of our items include some or all of: Gluten, Eggs, Milk, Soya and Sulphur Dioxide If you have any doubts or questions on ingredients or allergens, we'll be happy to help! Just send us an email at fullfatbaking@gmail.com Do you have anything vegan? Oh yes! We want to be able to cater to as many people as we can so most of our products have a vegan alternative so just take a look at our cake menu and look out for a green 'V' or just shop our vegan range in our shop! We have tried and tested our recipes to make sure that our vegan alternatives are as close to the non-vegan version as possible - we've done our best so that you just can't tell the difference! Do you have Gluten Free alternatives? We can offer our cakes as gluten free however we have not tested our treat box items using gluten free alternatives. We also recommend that if you have a severe gluten allergy or suffer from coeliac' s disease, you do not order from us. Although we do our best to keep all ingredients separate and follow all relevant guidelines for handling allergens, we are not a dedicated gluten free bakery. We work in a small, open plan kitchen which handles all allergens so although we do our very best to avoid cross-contamination, we cannot 100% guarantee that there is no cross-contamination If you would still like to order some gluten free cakes from us, we'd be happy to help however in doing so you agree to have read and understood our disclaimers & terms regarding allergens and understand that Full Fat Baking will not take responsibility for any ill health or the like as a result. I have a severe allergy, can you make me a cake? We recommend that if you have a severe allergy to GLUTEN, NUTS, PEANUTS, SESAME, MILK, EGGS, SOYA, MUSTARD or SULPHUR DIOXIDE, you do not order from us. Although we do our best to keep all ingredients separate and follow all relevant guidelines for handling allergens, we are not a dedicated allergen free bakery. We work in a small, open plan kitchen which handles all allergens so although we do our very best to avoid cross-contamination, we cannot 100% guarantee that there is no cross-contamination If you would still like to order something from us, we'd be happy to help however in doing so you agree to have read and understood our disclaimers & terms regarding allergens and understand that Full Fat Baking will not take responsibility for any ill health or the like as a result. What happens if you cancel my order? In the unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible and discuss the matter with you to agree a suitable alternative. Where appropriate we will help find another baker who could help accommodate your order. Can I order a celebration cake? Of course! The flavours we offer are on our Cake Menu page along with different fillings. Example prices can be found on our homepage. Just get in touch to let us know what you'd like, when for and how many people it's for and we'll provide you with a quote and answer any questions you may have! You can contact us at fullfatbaking@gmail.com or through our Get In Touch page. If you're looking for something specific in terms of design, please come armed with some images! How big are your cakes? The standard sizes we offer are bento, 6inch and 8inch cakes. Our bento cake are suitable for 2-4 people, 6inch cakes will feed 12-14 people and our 8inch will feed 26-40 people with quite generous slices. We do also offer cupcake boxes, 10inch square cakes and other custom shapes or tiered cakes If you're looking for something a bit more custom or a tiered cake, please don't hesitate to get in touch as we should be able to help! Do you do cupcakes? Yep! All of our flavours on our Cake Menu page can be made into cakes or cupcakes! Just get in touch if you're interested in a cupcake box We do also offer toppers for cupcakes and colours to match your theme - some examples can be found on our Homepage How many cupcakes can I get? Our cupcakes come in boxes of multiples of 6, so 6, 12, 18 etc. So yes, there is a minimum order of 6 cupcakes but trust us, they're worth it! How long will my cakes stay fresh? All of our cakes are homemade and therefore do not use any artificial preservatives. We recommend eating them straight away when they are at their best, however, if you need to collect/deliver your cakes the day before you plan to eat them, that's absolutely fine! Just follow our storage advice in the next question. We recommend our cakes are consumed within 2-3 days when they'll be at their best but each of our cakes will come with a 'Best Before' date on the label. How do I store my cakes? For cupcakes, we recommend keeping them in their box or an airtight container at room temperature, in a cool & dry place. If the weather is quite warm though, we recommend they get put in the fridge. For buttercream or ganache covered cakes, we recommend these are kept in the fridge or at room temperature in a cool, dry place in its box. If keeping in the fridge, please allow the cake to come to room temperature before serving For fondant covered cakes, we strongly recommend these are kept at room temperature in a cool, dry place prior to serving. Fondant can get "sweaty" in the fridge and will take a long time to dry up and may affect the design of your cake. However if you don't plan to eat it straight away, we recommend keeping it in the fridge in it's box and then pull it out of the fridge a few hours before serving to give it enough time to dry up. How much will my cake cost? Our cake prices will vary depending on the size and design you choose! The more complicated the cake, the more it will cost as most of the charge will cover labour cost to make your delicious and awesome looking cake! Some example prices can be found on our Homepage If you'd like to get a price for a cake, then we'd be happy to help! Just send us an email at fullfatbaking@gmail.com How much do your cupcakes cost? Our cupcakes prices start from £20 for a box of 6 with prices increasing for larger boxes. Any toppers or customisations you'd like may incur an additional charge Get in touch with us at fullfatbaking@gmail.com to enquire about prices How much notice do you need? Please allow 4 weeks notice for a celebration cake or cupcake order - we may be able to take orders closer to when you need them by however we can get quite busy so we can't always guarantee we'll be able to help! So please allow as much time as possible, ideally 4 weeks. Can you do an exact copy of a cake I found online? Every baker and cake decorator is considered to be an artist so it wouldn't be fair to copy someone else's work exactly, this also goes against copy right laws. So, we cannot do an exact replica of a cake unless it's one of our own, however we can follow the same style as that in your image with some slight variations. If you aren't sure, just ask! :) Will my treat box fit through the letterbox? We pride ourselves on making BIG, CHUNKY bakes, which don't fit in a letterbox sized box, so unfortunately (or fortunately!!) your box will not fit through the letterbox. However, don't worry, we put all of our boxes in water proof mailing bags just in case it rains - nobody wants a soggy cookie! Just make sure somebody is in or arrange a safe place for when your delivery is due I've ordered some treats, now what? Once you've placed your order, you will get an automated email confirming it. All of our baked goods are made to order so please allow 3-5 business days from confirmation until dispatch. If you haven't received a dispatch email after 1 week just send us a quick note at fullfatbaking@gmail.com with your order number and we'll figure out what's gone wrong! I want to cancel my treat box subscription - how do I do it? Well firstly, we're really sad to see you go but we also understand that things change! We also hate it when unsubscribing from a service is super complex however due to the limitations of our website provider we don't currently have the ability to add a button for customers to cancel their own subscriptions. However, if you just get in touch with us at fullfatbaking@gmail.com we'll cancel it for you, no questions asked or sales pitch - we promise! Why don't you do a pick & mix box? Well we'd like to but we are still quite a small business with everything being made to order so unless lots of people ordered the same things you'd like in a box, we may have a lot of wastage and nobody wants to waste a good cookie!! So for now, we hope you enjoy what we have on offer! Why are your bakes so big???? Simple answer - why not? We LOVE sweet things here at Full Fat Baking and never want that delicious treat to end so the bigger the better in our eyes! But don't worry, bigger doesn't mean any less flavour or quality!! If you're struggling to finish off your treats, just save them for later or store them based on our care guides that will come in your treat box My order hasn't arrived, can you help? Once orders leave our premises we do not hold responsibility for their whereabouts. However, if your order hasn't arrived within a week of receiving your dispatch email, feel free to send us an email at fullfatbaking@gmail.com with your order number and we'll do what we can to look into it Do you do cakes/cupcakes for weddings or events? We absolutely do! We can do tiered cakes or as many cupcakes as you need. And if you have any wacky or quirky ideas, even better! Just get in touch at fullfatbaking@gmail.com with some general info on what you're looking for and we can have a chat about it all! How much notice do you need? Short answer? As much as possible please!! Event cakes/cupcakes tend to take up a lot of time and need more planning than other cakes so please get in touch with us at least 3 months before your event If you are getting in touch with less than 3 months to go, we will try to do our best to help you however we can't make any promises I'm afraid.. Just send us an email at fullfatbaking@gmail.com and we can have a chat :) Will you deliver and set up our cakes? Yep, we can do that! However, this will come at a small fee calculated based on distance and complexity of getting your cake into the venue (if we can't get close to the venue by car and it's only accessible by climbing a mountain & fighting a dragon or by raft or something (pretty overexaggerated examples, we know..) then a small fee will be added). Typically this fee won't break the bank but will cover our fuel and time. This will be added to the quote once we've had a chat about your needs/wants for your event I need a cake stand for my event, can you help? We certainly can! However, we do not currently offer a rental service for stands - we can help supply one and set it up on the day but the stand will be yours to keep Can I have a cake tasting session? Of course! We offer cake tasting sessions for those that want it and we can book this in when you get in touch. There is a small fee of £10 per couple (or individual if you'd prefer to come alone) which will be deducted from the final price of your order if you decide to choose us to provide your cakes. If for whatever reason you decide to go elsewhere, then I'm afraid the cake tasting fee is non-refundable. Do you do wedding favours? We can do, yes! We can do whatever you like as favours (macarons, brownies, cupcakes etc) but one of the favourites is an iced biscuit. Our customers tend to go for a round sugar cookie which is iced to match their wedding invite with their initials and wedding date piped on top but we can do anything you like - the weirder the better in our opinion! Just get in touch at fullfatbaking@gmail.com and we can have a chat :) I've ordered a celebration cake/cupcakes, can you deliver? Yep, within reason! We'll deliver locally (up to 1hr drive) for a small fee which will added to your quote Can I collect my cake/cupcakes? Yep :) just let us know when you need your cake for and we'll arrange a collection time that works for everyone. There is no additional charge for collection How do I get my treat boxes? If you're local to Romsey, you can opt to collect your treat box at no fee. We will ship throughout the UK using Royal Mail or other couriers. A delivery fee will be calculated at checkout and you will be able to choose your preferred delivery/collection method Do you have a shop? Nope! We are a small, home-bakery based in Romsey, Hampshire. Our ambition is to one day have a cake and board games cafe/shop but for now you can buy all our treats through our website or get in touch for other orders :) What's the process for placing an order? If you want a treat box, just go to our online shop and add things to your basket as you would any other online shop! If you're ordering a cake or something for an event, get in touch with us through our 'Get In Touch' page or by emailing us directly at fullfatbaking@gmail.com Once we've had a chat (and a cake tasting if applicable), we'll send you a quote through Ascend straight to your inbox. You'll have 30 days to review - if you're happy with it, then you can accept the quote through the Ascend portal. Once we've received your acceptance, we'll send you a formal invoice in the same way. For custom orders like these, we ask for a 20% deposit up front - you'll be able to pay this through the portal. You can choose to pay the full amount up front or up to 2 weeks prior to your requested delivery/collection date. Once the deposit has been paid, that's it! No more to do until paying the final sum :) Help! I need to make a change to my order! If this change is regarding a postal order, if it hasn't been dispatched yet then get in touch with us as soon as possible at fullfatbaking@gmail.com and we'll do our best to accommodate any changes. Unfortunately, if your order has been dispatched we won't be able to accommodate any changes If you'd like to make a change to a cake or event order, then please contact us immediately. We'll assess your change request and let you know its effect on the price and any agreed timetable. Any alterations requested less than 2 weeks before completion may be subject to a surcharge. What is your cancellation policy? We completely understand that there may be a change in circumstances or a cancellation of the event you are holding. However, if you'd like to cancel your custom order and there is more than 2 weeks until your event, and you have paid the full amount for your order, we will refund the amount paid (minus deposit). If you are requesting a cancellation within 2 weeks of your scheduled delivery/collection date, it is up to Full Fat Baking's discretion as to whether a refund will be issued as preparations may have already begun and supplies acquired in order to complete your order. All deposits paid upfront are non-refundable. What do I do if I'm not happy with my order? We aim to provide our customers with great bakes and excellent service. Each complaint is reviewed on a case by case basis, striving to resolve the issue swiftly and fairly while considering all of the information to hand. If you're unhappy with your order, then please send us an email at fullfatbaking@gmail.com with all the details and any images you may have of the issue and we will do our best to respond within 48hrs with a resolution. Any complaints received for custom cakes after 72hrs of delivery/collection cannot be accommodated. Upon delivery or collection we also ask that our customers check that they are happy with our work and the design of the cake. Once they leave our care, it is the customer's responsibility to ensure safe travel and storage of the cakes so that they maintain their quality until being served. I'd love to give you some feedback, how do I do that? We'd love to heat your thoughts on your recent order and/or experience with us! If you'd like to give us some feedback then feel free to email us at fullfatbaking@gmail.com , send us a message on social media or better yet, leave us a review on our google page at the link below 😊 💜 https://g.page/r/CREidTsLOQSPEB0/review Any feedback or nice words are greatly appreciated as they help us improve. And any public reviews will help our little business get found and grow! 💜

  • GALLERY | Full Fat Baking

    Gallery Incase you're looking for some inspiration or would like to see what we can do, we've put together a small gallery of some of our favourite creations for you to take a look at 😊

  • Get In Touch | Full Fat Baking

    Getting In Touch Need to get in touch? If you'd like to talk to us because you want a custom cake, sweet treats for an event, would like to discuss a collaboration or just have a general enquiry, then please feel free to get in touch by leaving us a message through the form below! ​ If you have an image that you'd like to be used as inspiration for an order, than please send this through with any other details to our email address listed below Don't forget, you can also get in touch with us using the chat box in the bottom right corner of every page :) ​ We aim to respond to all enquiries within 24-48hrs. Find us here fullfatbaking@gmail.com Romsey, Hampshire, UK First Name Last Name Email Write a message Submit Thanks for submitting! We'll be in touch as soon as we can!

  • About Us | Full Fat Baking

    Hello! I'm Kat :) creator of Full Fat Baking I assume you clicked on the 'About Us' page because you probably want me to tell you a little bit about me and what Full Fat Baking is all about - so, here goes! Like I said, I'm Kat, and, you guessed it, I like to bake! I grew up in Cyprus (mum is English, dad is Cypriot. I speak both Greek & English fluently but use Greek more when I'm grumpy 😅) and came over to the UK to study Mechanical Engineering. I went on to develop diesel engines for few years after that followed by other things. ​ You may be thinking, "wait, what? What's with the cakes then?" - well, one day I woke up and decided to do something crazy, so I quit my job because I was MISERABLE so went on to pursue my hobby of baking as a career and that's when Full Fat Baking was born! ​ Now that's out of the way, a bit about me I guess - I'm a bit of a nerd, I love to know how things work, a bit of an anime nut and obsessed with playing board games. I started baking at quite a young age with my mum, mini jam tarts is the first thing I remember and we still bake things together when we can :) So, Why full fat baking? And what's it all about? I chose the name Full Fat Baking because of a bit of a family joke actually - my dad loves a diet, he'll try anything new and trending. So, whenever he wanted dessert or if I'd baked something he'd ask "is this low fat?" or "is this a no-sugar dessert?". My response to this would always be "no. If you're going to eat cake, you may as well do it properly!" Full Fat Baking is sort of dedicated to my parents in a weird way (😝) but also stands for the fact that I will never use low fat ingredients! It's just not worth the calories and it means my bakes use a lot less processed ingredients! ​ So, what's it all about. I love anything colourful and quirky. So Full Fat Baking specialises in anything quirky you want, the weirder the better! We've even made an octopus hanging off a wedding cake 😂 But, I also love making people happy through my bakes, so there's an online shop which has loads of delicious BIG vegan and non-vegan bakes which you can even subscribe to so you'll get a surprise on your doorstop however often you want! At some point I'd like to also start sharing some recipes and tips for those of you that like to bake too, so keep an eye out for that! :) ​ Right. And with that, that's the end of the long waffle! Well done if you stuck around to read it all! Thanks for visiting and I hope you enjoy <3 :)

  • Treato Points | Full Fat Baking

    Loyalty Program is not available.

  • T&Cs | Full Fat Baking

    Terms & Disclaimers The following are Full Fat Baking's ('Company ', 'we ', 'us ', 'our ') business terms and conditions of sale of products and for use of our website as well as any applicable disclaimers relating to the afforementioned. ​ Last updated: 31st August 2022 Terms & Conditions By placing an order with us you will be deemed to have read, understood and agreed to the Terms and Conditions. If you have any queries about these please email us at fullfatbaking@gmail.com ​ These Terms & Conditions and your use of our website are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights Definitions The "Seller" is defined as the legal entity Full Fat Baking. The "Buyer" or "Customer" defines the person or company who buys the goods. "Goods" is defined as the item(s) to be supplied by the Seller to the Buyer as listed in the supplied invoice or online order confirmation Payment Payment is needed to confirm online orders and until payment has been received your order cannot be guaranteed. All prices quoted on this website are accurate at the time of publication and are quoted in £ sterling. All transactions are shown in £ sterling. ​ For custom orders for which a quote and/or invoice is supplied, we require a 20% non-refundable deposit to confirm an order. The remaining 80% is due at least 2 weeks prior to the agreed delivery/collection date. Failure to complete payment within 2 weeks of the agreed delivery/collection date may result in your order being cancelled. Quotations A quotation will be supplied for custom orders (e.g. for occasion cake, for event catering etc). Quotes are valid for 30 days from the issue date. Quotes must be actioned within this timeframe. Failure to action a quote within the specified timeframe will result in a void quote. Where the services of Full Fat Baking are still required, a new quote will be issued. Consultations Consultations and cake tastings are by appointment only and are not applicable to all orders. An appointment for a consultation and tasting must be agreed on with Full Fat Baking by email and will be confirmed in writing by Full Fat Baking. A consultation fee of £10 applies per couple (or individual for those choosing to attend alone) which will be deducted from the order total if the Customer chooses Full Fat Baking to cater their event Cancellations & Alterations In the event where the Customer requires changes to be to their order, it is the Customer's responsibility to contact Full Fat Baking immediately. The change request will be assessed and any potential effects on the final price and the agreed timetable will be communicated. Accepting any alterations is at the discretion of Full Fat Baking. Alterations requested less than 2 weeks before the scheduled delivery/collection date may be subject to a surcharge. ​ Where the Customer would like to cancel their custom order and there is more than 2 weeks until the scheduled delivery/collection date, any amount paid, excluding the non-refundable deposit, will be refunded in full within 30 days from the request unless otherwise agreed. If a cancellation is requested within 2 weeks of the scheduled delivery/collection date, a refund is not guaranteed and is up to the discretion of Full Fat Baking. ​ Where the Customer wishes to cancel a postal order, due to the perishable nature of the Goods, cancellations will only be accepted prior to the dispatch of said Goods. Contact should be made immediately via email at fullfatbaking@gmail.com which includes the Customer's name and order number. If Goods have already been dispatched, order cancellations will not be accepted. Written confirmation will be communicated to the Customer within 24hrs of the cancellation notice if accepted. ​ In the unlikely event that Full Fat Baking needs to cancel a custom or postal order for any reason, reasonable notice will be given to the Customer and discussions shall be had to agree a suitable alternative. Any amount paid, excluding the non-refundable deposit, will be reimbursed within 30 days of notice unless otherwise agreed. Force Majeure In the event that either party is prevented from fulfilling its obligations under these Terms by reason of any supervening event beyond its control, including but not limited to strikes, accidents, national or local disasters, damage to premises, severe weather, infectious diseases, war or flood, the party shall not be deemed in breach of its obligations under these Terms. The party shall immediately give notice to the other party and shall take all reasonable steps to resume performance of its obligations. In the event that Full Fat Baking is incapable of resuming its obligations to its Customer, the order will be cancelled and any amounts paid refunded, therefore removing any liability to the Customer. Complaints & Damages In the unlikely event that the Customer is unhappy with their order upon delivery, it is the Customer's responsibility to report the issue to Full Fat Baking within 48hrs of receipt and send photographic evidence along with this. Full Fat Baking will not accept returns of Goods unless agreed in writing. Full Fat Baking does not accept liability for any cakes that are damaged after they have been delivered to the agreed location. For cakes or other Goods delivered to venues, Full Fat Baking requires a signed delivery note from the person in charge stating that the cake or Goods arrived in satisfactory condition. Cakes or Goods collected from Full Fat Baking's premises require a signed collection note by the person in charge stating that cake and/or Goods were collected in satisfactory conditions. Damages incurred after handover has taken place are not the responsibility of Full Fat Baking. All cakes & Goods are are of a fragile nature and therefore it is the Customer's responsibility to follow Full Fat Baking's care guide for storage and transportation to ensure the product quality is maintained. Any complaints received after 72hrs of delivery/collection cannot be accommodated. Postal Order Complaints & Damages Due to the perishable nature of the postal order items, Full Fat Baking will not accept returns of these. Refunds, credit notes or a replacement order to the same value will only be given in the event that the incorrect product has been received or is shown to be of unsatisfactory quality. In this case, it is the Customer's responsibility to contact Full Fat Baking within 48hrs of receipt with photographic evidence of the issue. All complaints will be reviewed and a response shall be provided in writing within 48hrs of receipt of the complaint. Refunds, credit notes or order replacements are not guaranteed and are up to Full Fat Baking's discretion based on the information provided ​ Dispatch & Delivery Upon placing an order for postal Goods, written confirmation will be issued stating that the purchase has been approved and the order is being processed. Full Fat Baking aims to dispatch postal orders within 3-5 business days of the order confirmation. A dispatch confirmation will be sent by email once the postal order has left Full Fat Baking's premises. All postal order deliveries are completed by third party postal or courier service providers and therefore by proceeding with a purchase, the Customer acknowledges that Full Fat Baking does not take responsibility for any delays and/or the condition in which a package arrives once it has been handed over to the aforementioned third party. If any delays are incurred, Full Fat Baking will assist in gathering information around the delay at the Customer's written request however, Full Fat Baking will not be liable to any refunds, credit notes or replacements as a result of delays ​ Delivery of custom orders is available within 1hr driving distance from Full Fat Baking's premises unless otherwise agreed. A delivery fee applies for this service and is calculated on a case by case basis taking into consideration distance, cost of fuel and complexity of getting the Goods into the venue. The delivery fee will be added to any quotes provided to the Customer after any consultations or communications outlining order requirements and specifications Allergens & Ingredients When making an enquiry about a custom order, it is the Customer's responsibility to communicate to Full Fat Baking any allergies or intolerances suffered by the Customer or any intended consumers. When making a postal order purchase, it is the Customer's responsibility to review the ingredients and allergen lists on the product pages and sharing this information with intended consumers. All items purchased, custom or postal orders, will be labelled with details of ingredients and allergens. For orders intended for events, display cards will be provided which detail the ingredient and allergen information and it is the Customer's or the responsible person's responsibility to either display the provided information or to share said information with the consumers ​ Gluten-free, nut-free, peanut-free, dairy-free, soya-free or egg-free alternatives can be offered at the Customer's request for custom orders. However, in doing so the Customer understands that Full Fat Baking is not a dedicated allergen free bakery and handles all allergens including GLUTEN, NUTS, PEANUTS, EGGS, MILK, SOYA, LUPIN, SULPHUR DIOXIDE, SESAME and MUSTARD and operates within a small, open plan kitchen. All guidelines and required steps communicated by the Food Standards Agency are followed to ensure good Food Safety & Hygiene standards however we cannot give a 100% guarantee that there is no chance of cross-contamination due to environmental factors. As a result, Full Fat Baking does not recommend purchasing any of our products if intended consumers suffer from severe allergies or intolerances. Customers who proceed with any orders of allergen free products agree to have read and understood these Terms and understand that Full Fat Baking will not take responsibility for any ill health or the like as a result Product Representation We make every effort to display as accurately as possible the colours, features, specifications and details of the products available on our site. However, we do not guarantee the the colours, features, specifications and details of the products will be accurate, complete, reliable or current, and your electronic display may not accurately reflect the actual colours and details of the products. ​ We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change unless otherwise confirmed by quote, invoice or purchase. Use of Customer Information Customer information will only be shared with third parties in order to facilitate trading and obligations to deliver any purchased goods. This will include Banks, Postal and Courier service providers ​ If you have any questions or concerns please contact us at fullfatbaking@gmail.com or for more information please review our Privacy Policy Copyright Terms The contents of these pages (including pictures, photographs, videos, sounds, designs, logos, text written and other materials) are covered under copyright law and are for the sole use of Full Fat Baking. All Rights Reserved. The copying, modification, distribution, reproduction or incorporation into any other work of part of all of the material on this website in any form is prohibited unless otherwise agreed in writing with Full Fat Baking. Save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Full Fat Baking Copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge Full Fat Baking as the source of the material and that you inform the third party that these conditions apply to them and they must comply with them Disclaimer & Limitations of Liability To the fullest extent permitted by law and save as provided above, Full Fat Baking shall not be liable to you by any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss or profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use of resale by you. ​ While Full Fat Baking uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Full Fat Baking will not be responsible for any errors or omissions or for the results arising from the use of such information ​ While Full Fat Baking takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system ​ Further, Full Fat Baking will not be responsible nor liable for your use of any other website which you may access via links within this website. Full Fat Baking does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Full Fat Baking ​ No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded Distribution of Products Any items purchased through this site or through custom orders are NOT FOR RESALE. All products are intended to be sold directly from Full Fat Baking to consumer without third party involvement (this statement excludes third parties involved in executing postal deliveries). Resale of products is prohibited without the expressed authorisation provided in written form by Full Fat Baking. ​ ​ ​ ​ ​ If you have any additional queries or concerns about the Terms & Conditions set above, please do not hesitate to contact us at fullfatbaking@gmail.com

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